We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
We may collect, store and use the following kinds of personal information:
information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
information that you provide to us when registering with our website (including your email address and contact number);
information that you provide when completing your profile on our website (including your name, profile pictures, gender, date of birth, relationship status);
information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number and email address);
information that you post to our website for publication on the Internet (including your name, your profile pictures and the content of your posts);
information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);
any other personal information that you choose to send to us;
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
You confirm that if you invite other users to connect with you on GetRentr using their email address that you have permission to use their email address for these purposes.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
We may also disclose your personal information:
We will use commercially reasonable efforts to notify users about law enforcement requests for their data unless:
In instances where GetRentr complies with legal requests for user data without notice to the user for the reasons described above, GetRentr will use commercially reasonable efforts to notify that user about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.
As a Landlord User, you may invite a Tenant User to a Property. We will require this Tenant's name and email address in order to bring them onto the GetRentr platform.
Similarly, as a Tenant User, you may invite a Landlord User to the platform in order to set up a property and begin communications. We will require this Landlord's name and email, and the rented property's address and postcode in order to bring them onto the GetRentr platform.
This information will be held without the Subject's consent for a reasonable period of time while we process the invitation and give the user the option of agreeing to our Terms and Conditions. Users and contact information gathered in this way will be excluded from promotional marketing.
When creating a Tenancy on the GetRentr platform, we provide an opt-in that allows Landlord Users to assert that their tenancy agreement has a provision which protects all Tenant information under the General Data Protection Regulation (GDPR). If this assertion is made, this will allow Service Providers to request Tenant information for non-emergency repairs.
If you book a trade service through the Platform you consent to allow GetRentr to pass on the contact details of all Landlord Users and Tenant Users and information about the Property to our Service Provider partners in order that they may contact you to discuss the details of the Service request.
Inactive Tenants' details will not automatically be not be passed on. They will however be anonymously displayed to the Service Provider as a person at the property who exists but whose information is protected.
In the event of an Emergency repair required at the property:
In the event of a Non-Emergency repair or Inspection:
In all cases, Landlord and Tenant information will be kept by the Service Provider for a reasonable amount of time for billing, to carry out the Service and an option for Feedback and Complaints procedure. This will not constitute an opt-in for marketing purposes.
For further information for Landlords and Tenants under the General Data Protection Regulation (GDPR), please see https://ico.org.uk/for-the-public/housing/landlords
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America.
Personal information that you publish on our website or submit for publication on our website may be available, via the Internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this section.
This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
All electronic financial transactions entered into through our website will be protected by encryption technology.
You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy by email or through the private messaging system on our website.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
the payment of a fee (currently fixed at £10) and
the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
You may instruct us at any time not to process your personal information for marketing purposes.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
We work with a number of third party partners to provide the functionality of our Service. This section describes these relationships and how your information is processed.
NLA Licensing 365 project is a joint partnership between the NLA and the Company. The NLA's services are promoted on the GetRentr website to Users who can voluntarily sign up to the NLA from within GetRentr's Services.
NLA Members are invited to join GetRentr on the NLA website and, depending on their membership type, will be given a number of properties to monitor for compliance as part of the NLA Licensing 365 Service, as described in our Terms and Conditions.
In both scenarios, data is passed between GetRentr and the NLA from a User request to confirm their identity and membership each Company or to purchase Services. For Users of GetRentr who confirm their NLA membership, GetRentr will periodically check that the NLA membership is still valid through an automated request.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use both session and persistent cookies on our website.
Most browsers allow you to refuse to accept cookies; for example:
in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
in Firefox (version 36) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
in Chrome (version 41), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so on Microsoft's help pages );
in Firefox (version 36), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
in Chrome (version 41), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
Deleting cookies will have a negative impact on the usability of many websites.
We are registered as a data controller with the UK Information Commissioner's Office.
Our data protection registration number is ZA119280.
This website is owned and operated by GetRentr Limited.
We are registered in England and Wales under registration number 09546202, and our registered office is at 2 Weavers Way, London NW1 0XE.
Our principal place of business is at 2 Weavers Way, London NW1 0XE.
You can contact us by writing to the business address given above or by email to email@example.com.
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
AXA Assistance logo & AXA Insurance logo are trademarks of the AXA Group of companies.
National Landlords Association logo is a trademark of the National Landlords Association Ltd.
This document was created using a template from SEQ Legal (http://www.seqlegal.com ).